Terms and Conditions for Service

In-Site's goal is to provide as unrestricted and satisfying an Internet experience as possible for our customers. These common rules are designed to satisfy what the law demands, and to protect In-Site and it's customers. These terms and conditions are similar to what you would find at any ISP and are the general guidelines the Internet community tends to deem as good 'netiquette'. These Terms and Conditions apply to all In-Site Communication customers, from personal dialup accounts to commercial websites.

1. IN-SITE RESERVES THE RIGHT TO MODIFY THESE TERMS AND CONDITIONS WITHOUT PRIOR NOTICE AT ANY TIME. Please bookmark this page and visit this location periodically.

2. ENFORCEMENT OF TERMS AND CONDITIONS Depending upon the circumstances of any violation of our Terms and Conditions (including any actions that cause damage, downtime, excessive load, or harm to people or systems) we may issue a warning, suspend your service, or terminate your account - without notice or refund. (And if appropriate, we bill/collect our fee of $ 300 per-hour to repair malicious damage caused by mail-bombing, hacking or attempting to damage our system, or other networks via our system.)

3. ILLEGAL ACTIONS We are required by law to report any criminal activity that we become aware of. Be aware that if it comes to our attention that you are using our system to commit illegal acts (e.g., storing or transporting commercial software via our system illegally) we must immediately suspend/terminate your service.

4. HARASSMENT AND PRIVACY Do not snoop or disturb other users' files or directories. Do not harass any of our staff or other customers. You may not harass or make threats against another person via email or news or any other electronic media/service we make available. Nor may you impersonate another person. We support your right to free speech, but can't support you if you abuse others. Making public or providing any of our system files to other persons on the Internet is forbidden.

5. SPAMMING Spamming is not tolerated at In-Site. "Spamming" is sending unsolicited email - whether "mass" or ostensibly targeted - to people who have not asked for such email. Spam is also posting to Usenet news a single cross-post to many newsgroups, or many individual posts to multiple newsgroups that are not related to the topic of your article, or where doing so is in violation of a group's charter or common use. Posting identical or nearly identical usenet posts on a regular (daily, weekly) basis - with the exception of FAQ's and other informational content posts - is similarly prohibited. Spam sent via other networks, but referencing email addresses or websites at In-Site is similarly prohibited. You may not use In-Site as a 'drop off' address for replies to spam mail or spam posts sent from other networks. We encourage the appropriate use of email and usenet news, and we do not censor for content. We will censor those users who annoy vast numbers of innocent people on the net who do not wish to be bothered with unsolicited materials. If you spam, you risk loss of connectivity until the problem is resolved.

6. DENIAL OF SERVICE ATTACKS You may not mount an attack against our system or any other. This includes mail bombing, "hacking" or attempting to gain root access, tsunami or flood bots or annoyance utilities like "nuke" or "flash", employing packet sniffers, flood pings, etc.

7. TECHNICAL SUPPORT To maintain the high quality of technical support our customers expect, we must limit the availability of telephone tech support to the primary account holder. We cannot provide tech support for other persons whom you may authorize to use your account, such as your spouse, sibling, business partners, etc..
   Similarly, we must limit tech support to issues related to connectivity only. We cannot teach you how to design your web pages, how to write perl scripts, how to compile code, etc.. We can only offer such help on a consultancy basis, or we may refer you to other specialists. However, we may (and frequently do) - and time permitting - assist customer with non-connectivity issues. Providing such additional service shall not be construed to mean that In-Site is obligated to provide such service.

8. PAYMENT AND BILLING Monthly charges accrue from the time you sign up until the time you formally cancel with written notice via email, postal mail, or fax to In-Site. Much like having to pay for a rented movie even if you don't watch it, you must pay for your Internet access ability even if you don't log in and use it. If you are not going to use your account for an extended period (14 days, minimum), you must notify In-Site in advance to avoid paying for that interval.

9. EXTRA CHARGES AND FEES In-Site reserves the right to charge (and collect) for additional expenses incurred. Some services are optional and provided at a nominal charge. Listed below are rates for these services: (Add travel time to all hourly rates where appropriate. All hourly rates 1/2 hour minimum.)
   
   Changes to existing Domain Name information - $ 10
   Changing In-Site login name - $ 10
   Per-hour fee for technician-level support (e.g., billing research, web consulting, training, debugging scripts/code/configurations, etc.) - $ 60
   
   Late payment fee/Credit card dispute fee - $ 10
   Returned check fee - $ 15
   Declined credit card fee: $ 5.00
   Re-connection fee (re-activate payment restricted account) - 50 percent of monthly charge.
   Per-hour fee to research/prepare/collect/process defaulted debts - $ 60

10. DOMAIN NAME BILLING ISSUES: Any domain hosted at In-Site must have an Internet account at In-Site to support it - one domain per account. In-Site charges $40 for moving, registering, or deleting a domain name. Unless you are running your own domain name server, all Domain Name Registrations MUST be done by In-Site staff. We insist on processing any and all DNS requests that reside on our servers. (Our Business and commercial account customers get one free domain action per account. In-Site does not charge fees on behalf of the Internic - Internic charges (and domain ownership issues) are always the responsibility of the customer.

    All domains hosted by In-Site or using our DNS servers, are kept at In-Site until the customer has paid all past debts to In-Site. We will not process any request to move any domain for any customer having a past-due amount owed to In-Site; and we reserve the right to wait for the check/payment to clear the bank before releasing the domain. Similarly, we cannot move domains to In-Site from other ISPs in cases where unpaid debts to the former ISP are a problem.

11. DIALUP USAGE In-Site's dialup accounts are flat-rate for normal and reasonable usage. Clients are responsible for verifying that the number they are calling to access the internet is not a long distance call. We allow family/business users to share one account (using one modem per account).We enforce these limits to ensure that all of our customers will have equal access to the connection they are paying for. Extended interval sessions (6 hours +) that are either idle, or running only automated functions such as email checks, pings, etc., may be terminated during peak times.

12. CONCURRENT DIALUPS Only one simultaneous dial-in per account. This means that you may not use more than one of In-Site's modems at the same time. If you are found logged in more than once over a modem connection, we will assume that your password has been compromised and will immediately suspend your account.

13. DISK ALLOTMENTS Customers are allocated Ten megabytes of disk space for their personal home page and public ftp space, Twenty-Five for email. Usage in excess of any allotment is billable at $1.00 per daily average megabyte per month.

14. EMULATORS, IRC'S, MUD'S AND OTHER SERVERS IRCbots or servers may not be run on In-Site, except with the prior explicit permission of the administrators.

15. BANDWIDTH/CPU USAGE You may make whatever material you like available for FTP or WWW as long as it is legal and it does not generate traffic in excess of 200 Megs per day (Personal accounts). For this reason, we strongly recommend that our customers avoid storing any adult-oriented materials here. If your Internet site suddenly uses giant amounts of bandwidth, we retain the right to restrict access to it for such interval as we deem necessary to maintain availability of bandwidth for all users. Similarly, your actions/processes may not consume an unreasonable amount of system resources/CPU cycles.

16. NETWORK AVAILABILITY When a part of our system (or yours) is down, it is usually because of a telco's error or failed equipment. In-Site is not responsible or liable for loss of revenue, inconvenience, or any kind of liability for downtime. In-Site disclaims any and all responsibility for any consequential damages related to such loss or damage. We can not refund for temporary service outages, no matter what the cause.

17. BACKUP OF DATA Not a rule, but another topic involving common sense - Backups.
    In-Site performs regular, scheduled backups, but nothing in this world is failsafe. If you have something critical to your career or hobby, it makes sense to keep a copy of it locally on your own computer, in addition to ours. Our backups are designed for recovery from serious system failures - not for recovery of files accidentally or intentionally deleted by users. We may be able to restore files a user has deleted, but there are substantial charges associated with doing so. In-Site disclaims any and all responsibility for the loss of, or damage to, any customer data stored on our system, or for any consequential damages related to such loss or damage.

18. LIMITATION OF SERVICE We reserve the right to refuse service to anyone.

Common sense is the best policy, try not to do things that could harm or annoy In-Site, our customers, or the anyone on the Internet.